Shipping Policy

Shipping Policy

Orders

  • Orders are processed Monday to Friday, excluding UK bank holidays.

  • Please allow 1–3 business days for order processing. Custom or framed prints may take 5–10 business days.

Shipping Destinations & Carriers

  • UK mainland: Royal Mail or courier, tracked delivery.

  • Northern Ireland, Isle of Man, Scottish Highlands & Islands: may incur longer delivery times and additional charges.

  • International: dispatched via tracked international service; delivery times vary by destination.

Delivery Times

  • UK mainland: typically 2–5 business days after dispatch.

  • Remote UK locations: up to 10 business days after dispatch.

  • International: typically 7–21 business days after dispatch, depending on destination and customs clearance.

Shipping Costs

  • Calculated at checkout based on weight, dimensions and destination.

  • Free or reduced-rate shipping offers may apply to qualifying orders as stated at time of purchase.

Customs, Duties & Taxes

  • For international orders, customs duties, taxes and import fees are the responsibility of the recipient. QM Photography is not liable for these charges.

Packaging & Care

  • Prints and photographic products are packaged securely using archival materials and protective packaging to minimise risk of damage in transit.

  • Please inspect items on delivery and retain packaging in case of damage.

Lost, Damaged or Incorrect Items

  • If an item arrives damaged, or you receive the wrong item, contact QM Photography within 7 days of delivery with photos of the damage and packaging. We will arrange a replacement or refund after assessment.

  • If an order is lost in transit, we will work with the carrier to investigate and resolve the issue.

Cancellations & Returns

  • Orders may be cancelled within 24 hours of purchase if not yet dispatched. Contact us promptly to request cancellation.

  • Returns for change of mind are accepted within 14 days of delivery for unframed prints in original condition; return postage is the buyer’s responsibility. Custom or framed items may not be eligible for return—check product details at time of purchase.

Contact

  • For shipping enquiries, please contact QM Photography with your order number and details of your query.