Refund Policy

Refund Policy

• If you are not satisfied with your print purchase, please contact us within 14 days of receiving the item with your order number and reason for return.

• Items must be returned in their original condition and packaging. Returns that show signs of damage or use will not be accepted.

• Customers are responsible for return postage unless the item is faulty or damaged on arrival.

• Faulty or incorrectly described items: we will cover return postage and provide a full refund or replacement, at your preference.

• Refunds will be issued to the original payment method within 14 days of receiving the returned item and inspection.

• Custom or made-to-order prints are non-refundable unless faulty.

• To initiate a return, email orders@qmphotography.co.uk with your order details and photographs of any damage.

If you have questions about this policy, please contact us for assistance.